Your complaint is important to us!
We always aim to offer first-class service and are committed to addressing your concerns. Should
you still be dissatisfied with our products or our service, please let us know. We take your
complaints seriously. You can inform us of your complaint via telephone, e-mail, post or
via our website using the below contact form.
Kontakt & Services
Allianz Warranty GmbH
Telefon: 089 - 2000 48 000
Unsere Vertragsabteilung erreichen Sie telefonisch unter
089 - 2000 48 800
Unsere Schadenabteilung erreichen Sie telefonisch unter
089 - 2000 48 600
What information do we need?
In order to process your complaint quickly and completely, please provide us with the following information:
- Phone / E-mail / Fax
- Insurance number
- A clear description of your complaint
Your complaint is guaranteed to be processed!
It goes without saying that we make every effort to keep your complaint confidential, and to resolve it as quickly as possible
and to your satisfaction. If we are not able to resolve your complaint within five working days,
you will receive an interim notification and will be informed about the further steps we are taking.
What other possibilities do you have?
You also have the option of initiating a complaints procedure with one of the arbitration boards listed below. These arbitration
boards support the out-of-court dispute settlement between consumers (policyholders) and insurance
companies. We shall participate in the dispute resolution procedure before this arbitration board.
You are not obliged to accept the decision, irrespective of the outcome and you still have recourse
to courts of law.
Postfach 08 06 32
Online Dispute Resolution Platform
If you, as a consumer, have concluded the insurance contract electronically (e.g. via a website or via e-mail), you can also
the online dispute resolution platform set up by the European Union. Your complaint will be forwarded from there to the responsible Ombudsman.
Federal Financial Supervisory Authority (BaFin)
As an insurance company, we are subject to the supervision of the Federal Financial Supervisory Authority (Bundesanstalt
für Finanzdienstleistungsaufsicht, BaFin). You can also contact BaFin if You wish to lodge a complaint.
Grauheindorfer Str. 108